Support

We have people to talk to – yes, actual live people that have all the answers. Our friendly and knowledgeable customer support, technical services, and warranty departments are there to answer any question you may have. They’re the best in the business and we pride ourselves in providing that excellent customer service and support.

Customer Support

  • Enter all equipment, part, and literature orders – call, fax, or email these orders in for prompt order entry!
  • Can track orders already placed and provide tracking information so you know when your orders will arrive.
  • Issue Return Materials Authorization when needed and reorders so you and your customers are not left out in the cold.
  • Can direct any questions to the appropriate department for quick assistance.

Technical Support

  • Call our tech service department for any and all equipment service and installation questions! 
  • They even have an after-hours pager number for your convenience – so if you’re on a late service call and can’t diagnose what the problem is, give them a call.
  • These guys know what it’s like to be in the field and know the best ways to help.

Warranty

  • Assist dealers with warranty questions and order tracking.
  • Issue Return Materials Authorization on warranted parts that need to return to WaterFurnace.